Shipping Policy

 

At South Snus, we are committed to providing a seamless and timely delivery experience to all our customers. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.

Shipping Locations

We currently ship orders within [Insert specific countries or state "New Zealand and internationally" if applicable]. If your location is not supported at checkout, please contact us at info@southsnus.co.nz for assistance.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Shipping Methods & Delivery Estimates

We offer multiple shipping options during checkout. Delivery times and shipping charges vary depending on your location and the selected shipping method:

  • Standard Shipping: Estimated delivery within 3–7 business days

  • Express Shipping: Estimated delivery within 1–3 business days

Please note that delivery estimates are provided by the carriers and may be subject to delays due to factors beyond our control (e.g., weather, customs, etc.).

Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. Please allow up to 48 hours for tracking details to become active.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

International Shipping

We currently offer international shipping to select countries. Please be aware that customs duties, taxes, and other import charges may apply upon arrival and are the responsibility of the customer.

Delayed or Lost Shipments

While we strive for prompt delivery, South Snus is not responsible for delays caused by shipping carriers. If your package is significantly delayed or lost, please contact us at info@southsnus.co.nz, and we will assist in resolving the issue.

Incorrect Shipping Information

Please ensure all shipping details are accurate at the time of checkout. South Snus is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.